Group Roleplays are on the Enterprise plan. If your workspace doesn’t have it, the toggle shows an upsell. See Plans or contact us at [email protected] to enable it.
When to Use a Group Roleplay
Reach for a group roleplay when the humans in the call are as important as the AI characters:- Team selling — an AE and an SE practicing a discovery call with a champion and a skeptical VP
- Panel practice — two candidates or interviewers running a live panel with the AI
- Manager and report together — a manager coaching their rep through a live customer call
- Cross-functional escalations — support and engineering handling an angry customer as a team
Enable Group Roleplay on a Scenario
Group Roleplay is off by default. Turn it on per scenario in Session Settings.1
Open the scenario in Scenario Studio
Click the pencil icon on any scenario, or ⋯ menu > Edit Scenario.
2
Go to Session Settings
Find the Group Roleplay toggle alongside Enable Webcam, Enable Screen Share, and Video Avatar.
3
Toggle Group Roleplay on and click Apply Changes
Publish or apply the change. The next session picks up the new setting.
Run a Group Session
Anyone on the scenario can start a group room and share a link. Up to four people can join one room.1
Start the session
Open the scenario and click Begin Session. On a group-enabled scenario you land in a waiting room instead of the live call.
2
Invite your teammates
Copy the invite link from the Invite people to join you card and send it to whoever should join. Anyone with the link joins the same waiting room.Reservations expire after 10 minutes if a browser never opens the link, and each room supports up to four confirmed participants for its lifetime.
3
Start the session together
Once everyone is in the waiting room, any participant clicks Start Session. The AI characters join, the recording starts, and the call is live.The roster is frozen at Start. Anyone who joined later than that can’t join this attempt, but they can join a fresh room.
During the Call
The controls change slightly for group calls. Instead of End and Restart, you get three exits:
Each action asks for confirmation before it fires.
If your connection drops during a group call — or a solo one — you have 60 seconds to reconnect and rejoin the same session. Refresh the page or reopen the invite link to pick up where you left off.
Grading and Session History
Every participant gets their own scored session for the same call. Grading runs per person against the scenario’s evaluation criteria, using a shared transcript that names each speaker so the AI Coach can tell who said what.- Everyone sees their own session in My Sessions, with their own transcript, replay, and feedback.
- The transcript is the same conversation for everyone, but each participant is graded only on the parts they contributed.
- Coverage from a teammate counts where the scenario supports collaboration — you won’t be penalized for a criterion your partner clearly handled.
Tips
- Use it for genuinely collaborative conversations. If one person does 95% of the talking, run it solo instead.
- Brief the group before you start. Everyone sees the same scenario page and objective, but a quick real-world huddle about who’s playing which role speeds the call up.
- Pair Group Roleplay with Video Avatar for panels. With multiple humans and animated characters, the tiles make it clear who’s speaking. See Video Avatar.
- The link is single-purpose. Each Begin Session creates a new room and a new link. To run the same scenario again, start a new session.