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Everything you need to start a roleplay, have the conversation, review your results, and improve with the AI Coach before trying again.

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Video walkthrough

Before you can run a roleplay, the scenarios themselves need to exist. If your workspace hasn’t built any yet, see the Beginner Guide to Building Scenarios.

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Step 1: Find a Scenario

After logging in you land on your home page, which shows the courses and programs you’re working through. From there, click the AI Roleplays button, or Roleplays in the left navigation, to open your roleplay dashboard. The top of the dashboard shows an Overview of your activity (latest score average, scenarios practiced, total sessions, and score distribution). Below that, scrolling down:
  • Assigned To Me - roleplays assigned to you through a program, a course, or one-off by your manager. Start here and clear your assignments first.
  • Recent - scenarios you’ve played most recently
  • Created By Me - scenarios you built yourself
  • Newest Scenarios and Recommended for you - the rest of what’s available in your workspace
You can also browse the full scenario library and filter it by All My Scenarios, Owned By Me, or Assigned To Me.
The Roleplays dashboard showing the Overview stats, the score distribution, and the Assigned To Me section

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Step 2: Review the Scenario Details

Click into any scenario to open it. Before starting, read through:
  • Character profile - who you’ll be speaking with (their name, role, and company)
  • Your Objective - what you’re trying to achieve in the conversation
  • Scenario Context - the situation, background, and dynamics that will help you in the conversation
  • Presentation Materials - any files attached to the scenario for you to reference or share
  • Evaluation Criteria - listed at the bottom, these are everything you’ll be graded on
When you’re ready, click Begin Session.
A scenario page showing the character, the objective, and the Begin Session button
Scroll down for the Scenario Context, the situation dynamics, your objective, and the outcomes to avoid.
Scenario context with situation dynamics, objective, and outcomes to avoid

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Step 3: Run the Session

1

Enable your microphone

The first time you run a roleplay, your browser asks for microphone access - click Allow. If the scenario has a webcam enabled, you’ll be asked for camera access too; otherwise the call is audio only.
2

Listen to the intro

A short intro sets up the context, followed by a ding. The AI character speaks first, then it’s your turn.
3

Have the conversation

Respond naturally. The character reacts to what you say, just like a real call. If the scenario supports it, you can share your screen to walk through a demo or document.
End the session with the green End button to save it. When you’re done, click the green End button to keep your session and generate feedback. The Restart button starts the conversation over from the beginning, and the X (close) button cancels out - both discard the attempt in progress without saving it, so only use them if you want to scrap what you’ve done so far.
Choose “Allow while visiting the site” when granting microphone access so you won’t be prompted again on future sessions.

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Step 4: Wait for Your Feedback

After you end the session, Exec analyzes the conversation and prepares your scorecard (“Preparing Insights”). Scoring can take a few minutes. You don’t have to wait on the page - your completed sessions are always available from My Sessions in the top right.

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Step 5: Review Your Results

Open My Sessions (top right) to see every session you’ve run. Each one shows a medal - Gold, Silver, or Bronze - and a numeric score (for example, 81%), so you can track progress across attempts.
A session scorecard showing a silver medal at 81% with the Objective Attainment summary
Click into a session for the full scorecard:
  • A summary at the top: Objective Attainment, What Went Well, and Room for Improvement, alongside your medal
  • Each evaluation criterion with a status icon - a green checkmark for areas you did well, an orange icon for “fair” (partially met), and a red icon for areas you missed
  • Click into any criterion for a breakdown of what you did well, where you missed the mark, examples of what you said, and a “What might I have said?” suggestion with stronger phrasing
Evaluation criteria grouped into categories, each with a pass, fair, or missed status icon
Switch to the Recording tab for the call itself: play back the audio alongside the transcript, or use the menu to Copy Transcript, Download Transcript, or Download Audio Recording. To send your results to your manager, use the Share button in the top right and add their email with an optional message.
The Recording tab with the audio player, the transcript, and the download menu open
For a deeper guide to reading your scorecard, see Interpret Your Results, View Previous Sessions, and Share Session Results.

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Step 6: Practice with the AI Coach

If you’d rather talk through your feedback than read it, click the AI Coach pill in the bottom-right corner and then Start Call. The coach can recap how you did, answer questions about where you could improve, and even roleplay a specific moment again so you can practice the exact part you struggled with. See Use the AI Coach for more.

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Step 7: Try Again

Roleplays are meant to be repeated. When you’re ready, click Retry from the session view to run the scenario again and improve your score. See Retake a Roleplay.
Don’t be discouraged by a low first score. Each session gives you targeted feedback, and your scores climb as you practice.

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Getting Help

For microphone trouble or anything else that comes up mid-roleplay, click Ask Exec in the left sidebar and chat with the agent to troubleshoot it on the spot. Still stuck? Contact us at [email protected] for guidance on running roleplays or any questions about getting started.