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Everything you need to start a roleplay, have the conversation, review your results, and improve with the AI Coach before trying again.

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Video walkthrough

Before you can run a roleplay, the scenarios themselves need to exist. If your workspace hasn’t built any yet, see the Beginner Guide to Building Scenarios.

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Step 1: Find a Scenario

After logging in, click Roleplays in the left navigation to open your dashboard. The top of the page shows an Overview of your activity (latest average score, scenarios practiced, total sessions, and score distribution). Below that:
  • Assigned To Me - roleplays assigned specifically to you, at the top so they’re easy to find
  • Recent - scenarios you’ve played most recently
  • Scenarios you’ve created yourself, lower down
You can also browse the full scenario library, which is organized into Assigned to Me, Workspace, and Created by Me views. The Roleplays dashboard

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Step 2: Review the Scenario Details

Click into any scenario to open it. Before starting, read through:
  • Character profile - who you’ll be speaking with (their name, role, and company)
  • Your Objective - what you’re trying to achieve in the conversation
  • Scenario Context - the situation, background, and dynamics that will help you in the conversation
  • Presentation Materials - any files attached to the scenario for you to reference or share
  • Evaluation Criteria - listed at the bottom, these are everything you’ll be graded on
When you’re ready, click Begin Session. Scenario details page

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Step 3: Run the Session

1

Enable your microphone

The first time you run a roleplay, your browser asks for microphone access - click Allow. If the scenario has a webcam enabled, you’ll be asked for camera access too; otherwise the call is audio only.
2

Listen to the intro

A short intro sets up the context, followed by a ding. The AI character speaks first, then it’s your turn.
3

Have the conversation

Respond naturally. The character reacts to what you say, just like a real call. If the scenario supports it, you can share your screen to walk through a demo or document.
End the session with the green End button to save it. When you’re done, click the green End button to keep your session and generate feedback. The X (close) button discards the session without saving, so only use it if you want to scrap the attempt entirely.
Choose “Allow while visiting the site” when granting microphone access so you won’t be prompted again on future sessions.

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Step 4: Wait for Your Feedback

After you end the session, Exec analyzes the conversation and prepares your scorecard (“Preparing Insights”). Scoring can take a few minutes. You don’t have to wait on the page - your completed sessions are always available from My Sessions in the top right.

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Step 5: Review Your Results

Open My Sessions (top right) to see every session you’ve run. Each one shows a medal - Gold, Silver, or Bronze - and a numeric score (for example, 87.5%), so you can track progress across attempts. Session results scorecard Click into a session for the full scorecard:
  • A summary at the top: Objective Attainment, What Went Well, and Room for Improvement, alongside your medal
  • Each evaluation criterion with a status icon - a green checkmark for areas you did well, an orange icon for “fair” (partially met), and a red icon for areas you missed
  • Click into any criterion for a breakdown of what you did well, where you missed the mark, examples of what you said, and a “What might I have said?” suggestion with stronger phrasing
For a deeper guide to reading your scorecard, see Interpret Your Results and View Previous Sessions.

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Step 6: Practice with the AI Coach

If you’d rather talk through your feedback than read it, click the AI Coach pill in the bottom-right corner and then Start Call. The coach can recap how you did, answer questions about where you could improve, and even roleplay a specific moment again so you can practice the exact part you struggled with. See Use the AI Coach for more.

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Step 7: Try Again

Roleplays are meant to be repeated. When you’re ready, click Retry from the session view to run the scenario again and improve your score. See Retake a Roleplay.
Don’t be discouraged by a low first score. Each session gives you targeted feedback, and your scores climb as you practice.

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Getting Help

Need help? Contact us at [email protected] for guidance on running roleplays or any questions about getting started.