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Each time you complete a roleplay, you’re scored on specific behaviors defined in the scenario’s rubric. Those scores feed into broader competencies called skills — things like “Objection Handling,” “Discovery,” or “Rapport Building” — that your team tracks over time.

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How Your Practice Builds Skills

When you complete a roleplay, the AI evaluates your performance on each criterion in the rubric. Each criterion is linked to one or more skills, and your score becomes a data point for those skills. Over time, these data points build into a proficiency score for each skill. Your manager can see how your proficiency develops and use it to identify where you’re strong and where more practice would help.

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What Your Session Scores Mean

After each roleplay, you receive a score for each rubric criterion based on how well you demonstrated the expected behaviors:

Good

You clearly demonstrated the expected behavior. Strong performance.

Fair

You partially demonstrated the behavior. Room for improvement.

Poor

The behavior was not demonstrated or was demonstrated poorly. Focus here in your next session.
These criterion scores are combined and weighted to produce your skill proficiency over time.

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How Skills Are Tracked Over Time

Your managers see a proficiency score for each skill based on your recent sessions:
TierWhat It Means
Excellent (90+)You consistently demonstrate mastery of this skill
Proficient (75–89)You show solid, reliable capability
Developing (50–74)You’re building competency — focused practice will help
Needs Work (below 50)This skill needs attention — review your feedback and practice regularly
Recent sessions count more than older ones, so your proficiency reflects your current ability. If you’ve been improving, your score will show it.

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Common Questions

No. Proficiency is a weighted blend of all your recent sessions, not just the latest one. Recent sessions carry more weight, but older ones still contribute. One great session or one off day won’t dramatically swing your overall proficiency.
Your individual session scores are always visible to you in your session feedback. Aggregated skill proficiency scores are visible to your manager or workspace admin — they can share your proficiency data with you and recommend scenarios to help you develop.
One session won’t dramatically change your overall trajectory. Proficiency is a weighted average across all your recent sessions — if your other sessions were strong, one off day will have limited impact. Review your feedback, identify what went wrong, and practice again.

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How to Improve

1

Review your session feedback

After each roleplay, check the detailed rubric feedback for specific improvement suggestions. Look at the examples from your conversation and the alternatives the AI suggested. Learn how to interpret your results →
2

Focus on 2–3 areas

Don’t try to improve everything at once. Pick the 2–3 criteria that contribute most to the skill you want to develop and focus your practice there.
3

Practice regularly

Proficiency rewards consistent, recent practice. Regular sessions are more effective than cramming — even short practice sessions help build skills over time.
4

Use the AI Coach

After a session, use the AI Coach to rehearse better approaches in real time. Ask questions like “How could I have handled that objection better?” or “What should I focus on next time?” Learn about AI Coach →
5

Retake scenarios

Repeat scenarios to track your improvement over time. As new, better sessions carry more weight, your proficiency will reflect the progress. Learn about retaking roleplays →
Consistency matters more than perfection. Regular practice with steady improvement will raise your skill trajectory over time.

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Getting Help

Need help? Talk to your manager or workspace admin — they can see your proficiency trends and recommend scenarios to help you develop. You can also reach us at [email protected].