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Platform credits meter three AI features that do heavy work on demand. Everything else in Exec, including all roleplay practice, is covered by your seats and never touches your balance.

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What Uses Credits

These are platform credits. They are unrelated to coaching credits, which are used to book sessions with human coaches - see Coaching Credits for those.

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Call Scoring

Most workspaces spend the bulk of their credits here. A call is charged once, the first time it is scored, at a price set by the length of the recording. If Exec cannot determine a call’s duration, it charges the middle tier. Everything after the first score is free. Reading the transcript, summary, captured attributes, and scorecard costs nothing, no matter how many people open the call or how often. Your first rescore on each call is free. If a call lands in the wrong category, or you change a scorecard and want it regraded, the first rescore costs nothing. Every call in your workspace gets one. Rescoring that same call again later costs its normal tier price. Importing a call is not the same as scoring it. Only calls that actually get scored consume credits. Category rules, team-member matching, and exclusion settings decide what enters the scoring queue, so calls that import and are skipped or filtered out are free. See Set Up Call Scoring to tune this. Running out pauses scoring, it does not lose calls. With no credits left and on-demand credits off, incoming calls are marked Skipped with the reason No credits. They stay in your history and can be processed later once you have credits again.
Connecting a call recorder for the first time grants your workspace a one-time bonus of 10,000 platform credits, enough to score roughly 100 hour-long calls, so you can evaluate call scoring before committing spend.

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AI Course Generation

Drafting a course with the AI course studio costs 200 credits, charged once per course, at the moment the studio produces its first outline. The cost appears on a confirmation dialog before the studio starts, so you always see it before committing. Once that first outline exists, the course is paid for. All of this is free:
  • Re-running the outline on the same course
  • Editing, rewriting, or restructuring what the studio produced
  • Adding your own sections, pages, quizzes, and roleplays
  • Publishing the course and shipping later versions
If your workspace is out of credits, the studio shows an upsell instead of drafting.

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Scenario Studio API

Creating a scenario through the Scenario Studio API costs 150 credits per scenario, charged when the job is accepted. This applies to the API only. Building the same scenario yourself in Scenario Studio is free and included with your seats. If your workspace doesn’t have enough credits, the endpoint returns 402 with the code insufficient_credits and no job is created.

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What Your Seats Already Cover

None of this draws on your balance, at any volume:
  • Roleplay sessions, including multi-persona, group sessions, and sessions with video avatars. Full seats include unlimited roleplay sessions, and avatars or extra characters don’t change that.
  • Building and editing scenarios in Scenario Studio, plus remixing and cloning them
  • Building a course by hand, and every edit to a course after it has been generated
  • Knowledge Hub pages, sources, and AI chat
  • Programs, assignments, certifications, and analytics

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Your Monthly Allowance

Credits are granted per seat, per month, and reset at the start of each billing period. Unused credits do not roll over. Credits pool across the whole workspace. They are not tied to the person whose seat earned them, so a 20-seat Professional workspace has 15,000 credits a month to spend wherever it needs them. For scale, 750 credits covers about seven hour-long calls scored, or three AI-generated courses.

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Checking Your Balance

Open Workspace Settings > Billing. The platform credits card shows:
  • Credits used and remaining for the current period, and the date usage resets
  • Where your credits came from - base plan, per-seat allocation, purchased credits, and any bonus or promotional grants, each listed separately
  • On-demand usage, if any, for the current period
Admins can open Platform Credit History for a line-by-line log of every charge, showing what was scored or generated, when, and how many credits it took. Call Scoring also shows a credit counter on the calls dashboard, so your team can see the balance without leaving the feature.

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Buying More Credits

Add credits to your subscription. On the Billing page, use Add platform credits to raise your recurring monthly allocation. Credits are purchased in blocks of 5,000 per month, priced before you confirm, and the change takes effect on your next billing period. Turn on on-demand credits. Work continues past your monthly allowance instead of stopping, and the extra usage is billed at the end of the period at a higher per-credit rate. This is the right setting if you would rather never have a call skipped for lack of credits. It is off by default. On Enterprise plans, allocation changes and on-demand settings are handled by your Exec rep rather than in the app.

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Getting Help

Need help? Contact us at [email protected] with any questions about credits, allowances, or billing.