Most access problems are resolved by a workspace admin from Settings > Users. End users who are stuck should contact their own admin first, then [email protected] if that doesn’t resolve it.
Start Here: Confirm the Account Email Is Correct
The single most common cause of “I can’t log in” is a small typo in the email address entered when the account was created, for example an extra letter or the wrong domain. If the address is wrong, the invitation and every login or reset email go to an address the user can’t reach, so they never get in.1
Open the Users page
A workspace admin goes to Settings > Users and finds the person’s account.
2
Check the email character by character
Compare it against the address the user actually checks. Watch for extra letters, swapped characters, and the wrong domain.
3
Correct it and re-invite
Fix the address and re-send the invitation. See Add a New User for the invite flow.
Admins can correct a typo themselves. If the account’s email needs to be changed to an entirely different address (not just a typo fix), contact [email protected] and we’ll update it.
”I Never Received My Invitation Email”
When an organization adds someone to Exec, that person gets an email with the subject “[Your Organization] has invited you to join them on Exec”. If it never arrives:1
Check spam and junk
The invitation often lands in a spam, junk, or “Other” folder. Search the mailbox for “Exec” before anything else.
2
Confirm the email address is right
Have an admin verify the address on the Users page (see the section above). A typo is the most common reason the email never arrives.
3
Ask IT to allow Exec's email sender
Corporate email security gateways sometimes quarantine the invite. Exec sends from
mg.exec.com. Ask your IT or messaging team to allow that sender. See Network and Email Whitelist Requirements.4
Re-send the invitation
Once the address is confirmed and the sender is allowed, an admin re-sends the invite from Settings > Users.
”Email or Password Isn’t Being Accepted”
If you see “The e-mail address and/or password you specified are not correct”, the email is recognized but the password doesn’t match. Reset it.Reset Your Password
1
Go to the login page
Open Login to Exec and enter your email, then click Continue.
2
Click Forgot your password?
Once the password field appears, select the Forgot your password? link.
3
Enter your email and reset
On the Reset Your Password page, enter your email and click Reset Password. You’ll see “Check your email to complete the password reset process.”
4
Open the reset email
Follow the link in the email to set a new password, then log in. If the reset email doesn’t arrive, check junk and confirm IT allows the
mg.exec.com sender (see above).Your Organization Uses Single Sign-On (SSO)
If your workspace has SSO enabled, you don’t use an Exec password at all. After you enter your email and click Continue, Exec sends you to your company’s identity provider (Okta, Microsoft Entra ID, Google Workspace, etc.) to sign in. Once SSO is enabled for a workspace, it is the only way to log in. If SSO login fails:- You reach your identity provider but can’t sign in there. This is an account issue on your organization’s side. Contact your internal IT or identity team, not Exec.
- You’re not sent to SSO at all, or get an error before the provider loads. Confirm you’re using your corporate email address. If it still fails, contact [email protected].
SSO alone does not create accounts. A user must be both allowed in your identity provider and present in the Exec workspace. For automatic provisioning, see Single Sign-On and Directory Sync.
”Your Account Is Not Associated With Any Workspace”
This message means the login succeeded but the account isn’t attached to a workspace, usually because the person hasn’t been invited yet or was removed. A workspace admin should confirm the user exists under Settings > Users and re-invite if needed. If the user should have access and doesn’t, contact [email protected].”Too Many Attempts” or a Temporary Lock
After several failed login attempts, Exec temporarily blocks further tries to protect the account. Wait a few minutes and try again, and use Forgot your password? rather than guessing, so you’re not locked out repeatedly.Still Can’t Log In?
If you’ve confirmed the email is correct, reset the password (or used SSO), and the user still can’t get in:1
Test from the admin side
A workspace admin confirms the account exists and is set up under Settings > Users.
2
Rule out the device or network
Have the user try a different browser (Chrome is most reliable) or an incognito window. A corporate firewall can also block Exec. See Network and Email Whitelist Requirements for the domains IT needs to allow.
3
Escalate
If access still fails, contact [email protected] with the user’s email and what they’ve already tried.