Skill Insights and Resources

Every skill has its own detail view where you can see how your team is doing on it, find the content tied to it, and generate new practice. Open it from the Skills Dashboard (click Skills in the navigation, then a skill under Top Performing or Needing Attention) or by clicking any skill name in your analytics.

​

The skill dashboard

The Dashboard tab gives you the health of a single skill at a glance:

• Skill Health - an overall proficiency percentage plus Members, Total Observations, Proficient+ Members, and Members Need Coaching
• Avg. Proficiency Over Time - how the skill is trending across your workspace
• Member Proficiency - the distribution of people across proficiency tiers
• Participants - a per-person table with Observations (the number of sessions where the skill was tied to a criterion), Score, Lift, and Coaching Needs
• Feedback - real feedback from sessions on this skill, filterable by Source and Grade

Filter the whole view by user or group, click Download Report for a CSV, and save a view (for example, “Account Executives”) to return to the same slice next time. For the workspace-wide reporting heatmaps, see Skill Proficiency and Reports; for session-level performance, see Analyze Skill Performance.

​

The Resources tab

The Resources tab gathers all the content tied to a skill in one place, so you can see exactly what your team has to learn and practice it:

• Switch between All Resources, AI Roleplays, and Knowledge Hub
• Search by name, filter by status (Published, Draft, Archived), sort by newest or oldest, and toggle grid or list view
• Use the + (add) action to create a new scenario or Knowledge Hub article that is automatically linked to this skill

This makes a skill the home for its own practice: the roleplays that build it and the guides that explain it live together, and anything new you create here is linked to the skill from the start.

​

The AI Analyst

Open the AI Analyst from a skill’s dashboard to turn the data into action. It opens a chat where you can ask about your members’ performance (for example, why a team is excelling on a skill, or where they are struggling), and it can generate new content for you directly:

• Create custom AI Roleplay - generate and assign a custom scenario to practice the skill
• Create a guide - generate a Knowledge Hub page that helps learners improve the skill

Everything the AI Analyst creates is linked back to the skill, so it appears in the Resources tab and starts feeding the skill’s data as people use it. See Creating Scenarios and the Knowledge Hub for more on the content it produces.

​

Getting Help

Need help? Contact us at [email protected] for guidance on using skill insights, resources, or the AI Analyst.