Video walkthrough
Call scoring connects your call recorder to Exec and automatically scores your team’s real conversations against scorecards you define, the same way roleplays are scored. It turns live calls into the same kind of structured feedback and skill data you get from practice, so you can see how people actually perform with customers and where to coach them.
How call scoring works
Connect your call recorder
Link a call recorder like Fireflies or Gong so your calls flow into Exec. See Set Up Call Scoring.
Decide who and what gets scored
Configure access, recognize your team by email domain, and set rules for which calls import. See Set Up Call Scoring.
Define categories and scorecards
Set up the types of conversations (categories), the attributes you want captured, and the scorecards calls are graded on. See Call Categories and Scorecards.
Calls import and score automatically
As calls come in, Exec categorizes them, captures attributes, and grades them on the right scorecard.
Review performance
Track scores across your team on the dashboard, and open any call for its summary, transcript, and scorecard. See Review Scored Calls.
Call scoring requires a connected call recorder integration and is available depending on your plan. To open it, click Calls in the navigation. If it isn’t set up yet, you’ll be guided through a short setup flow.