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Skills let you define the competencies that matter to your organization and track how people develop them over time through AI roleplays and real calls. Whether you are measuring objection handling, discovery techniques, or empathy, skills give you a structured way to see where your team excels and where they need support.

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How Skills Work

1

Define your skills

Create skills that represent the competencies your team needs to develop — things like “Rapport Building,” “Needs Analysis,” or “Closing Techniques.” Each skill gets a name and description.Learn how to create and manage skills →
2

Link skills to evaluation criteria

Skills connect to the specific behaviors in your rubrics. When you create a rubric criterion item like “Asks open-ended discovery questions,” you link it to a skill like “Discovery.” Exec can do this automatically using AI, or you can set it up manually.Learn about skill tagging →
3

Track development over time

As learners complete roleplays and have their calls scored, their performance on each criterion feeds into the associated skills. Over time, this builds into a proficiency score that reflects their current capability.

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Two Ways to Measure Skills

Exec provides two complementary views of skill data, each answering a different question:

Performance

“How did these sessions go?”Performance shows results for the specific sessions you are looking at. It changes when you apply filters like date range, scenario, or group — that is by design.Metrics: First score, Best score, Average, LiftWhere: Roleplay Analytics, Scenario Analytics, Call AnalyticsView skill performance →

Proficiency

“How skilled is this person overall?”Proficiency is a stable measure of a person’s overall capability. It weighs recent activity more heavily and combines data from roleplays and calls. It does not change based on analytics filters.Metrics: Weighted score, Proficiency tier, LiftWhere: Skills page, Skill ReportsView skill proficiency →
Performance reflects specific sessions you have filtered to. Proficiency reflects a person’s overall capability and stays stable regardless of filters. Both are valuable — performance helps you evaluate specific training, while proficiency gives you the big picture.

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Understanding Score Tiers

Proficiency tiers represent a person’s overall capability level for a skill, based on all their recent activity.
TierScore RangeWhat it means
Excellent90 and aboveConsistently demonstrates mastery
Proficient75–89Solid, reliable capability
Developing50–74Building competency, showing progress
Needs WorkBelow 50Requires focused development

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Where Skills Appear

SurfaceWhat you seeWho it is forLearn more
Skills pageWorkspace-wide proficiency per skillAdminsProficiency & Reports
Skill ReportsProficiency heatmaps by person or groupAdmins, ManagersProficiency & Reports
Roleplay AnalyticsPerformance metrics for filtered roleplay sessionsAdmins, ManagersAnalyze Performance
Scenario AnalyticsPerformance metrics for a specific scenarioAdmins, ManagersAnalyze Performance
Call AnalyticsPerformance metrics for scored callsAdmins, ManagersAnalyze Performance

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Getting Help

Need help setting up skills? Contact us at [email protected] for guidance on defining skills, connecting them to your rubrics, or interpreting your analytics.