Skills let you define the competencies that matter to your organization and track how people develop them over time through AI roleplays and real calls. Whether you are measuring objection handling, discovery techniques, or empathy, skills give you a structured way to see where your team excels and where they need support.Documentation Index
Fetch the complete documentation index at: https://docs.exec.com/llms.txt
Use this file to discover all available pages before exploring further.
How Skills Work
Define your skills
Create skills that represent the competencies your team needs to develop — things like “Rapport Building,” “Needs Analysis,” or “Closing Techniques.” Each skill gets a name and description.Learn how to create and manage skills →
Link skills to evaluation criteria
Skills connect to the specific behaviors in your rubrics. When you create a rubric criterion item like “Asks open-ended discovery questions,” you link it to a skill like “Discovery.” Exec can do this automatically using AI, or you can set it up manually.Learn about skill tagging →
Two Ways to Measure Skills
Exec provides two complementary views of skill data, each answering a different question:Performance
“How did these sessions go?”Performance shows results for the specific sessions you are looking at. It changes when you apply filters like date range, scenario, or group — that is by design.Metrics: First score, Best score, Average, LiftWhere: Roleplay Analytics, Scenario Analytics, Call AnalyticsView skill performance →
Proficiency
“How skilled is this person overall?”Proficiency is a stable measure of a person’s overall capability. It weighs recent activity more heavily and combines data from roleplays and calls. It does not change based on analytics filters.Metrics: Weighted score, Proficiency tier, LiftWhere: Skills page, Skill ReportsView skill proficiency →
Performance reflects specific sessions you have filtered to. Proficiency reflects a person’s overall capability and stays stable regardless of filters. Both are valuable — performance helps you evaluate specific training, while proficiency gives you the big picture.
Understanding Score Tiers
- Proficiency Tiers
- Session Score Tiers
Proficiency tiers represent a person’s overall capability level for a skill, based on all their recent activity.
| Tier | Score Range | What it means |
|---|---|---|
| Excellent | 90 and above | Consistently demonstrates mastery |
| Proficient | 75–89 | Solid, reliable capability |
| Developing | 50–74 | Building competency, showing progress |
| Needs Work | Below 50 | Requires focused development |
Where Skills Appear
| Surface | What you see | Who it is for | Learn more |
|---|---|---|---|
| Skills page | Workspace-wide proficiency per skill | Admins | Proficiency & Reports |
| Skill Reports | Proficiency heatmaps by person or group | Admins, Managers | Proficiency & Reports |
| Roleplay Analytics | Performance metrics for filtered roleplay sessions | Admins, Managers | Analyze Performance |
| Scenario Analytics | Performance metrics for a specific scenario | Admins, Managers | Analyze Performance |
| Call Analytics | Performance metrics for scored calls | Admins, Managers | Analyze Performance |