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Scenario Studio is where everyone builds, edits, and creates roleplays. It is powered by an AI Agent: instead of filling out forms, you describe the scenario you want in plain language and the agent builds it, then you refine it.

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Video walkthrough

This page covers the basics of building a scenario. When you’re ready to go deeper, see Advanced Roleplay Building.

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Before You Build: The Four Pillars

Whichever build method you use, think through these four things first. They are all the agent really needs to build something effective.
Who is involved and what kind of conversation is this?
  • What role does the learner play (SDR, AE, manager, support rep)?
  • Who is the AI character (their role and company)?
  • What type of conversation is it (cold call, scheduled meeting, coaching session)?
What is this conversation meant to achieve? A clear goal tells the agent where the conversation starts and where it should end.
  • Sales discovery: book a follow-up or formal demo, or practice effective discovery
  • Coaching: agree on next steps or a new habit
  • Customer service: resolve the caller’s issue
What does a strong rep do here? For example, asking questions that quantify business impact, or guiding the character to their own conclusions rather than telling them what to do.
What makes this hard for the learner? A difficult character, a complicated situation, or simply a new concept they’re practicing for the first time (like an onboarding scenario).

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Open Scenario Studio

From your dashboard, click Roleplays, then + Create in the top right. (The + shortcut opens Scenario Studio directly.)
Scenario Studio create flow with Template, Source, and Session settings options below the prompt

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Three Ways to Build

Below the prompt box you’ll find the controls for three build methods. Pick whichever suits you.
  • Voice Setup - talk back and forth with the agent over voice (the mic icon by the send button). The most beginner-friendly option: brainstorm out loud and the agent suggests ideas.
  • Chat / Text - type your scenario into the prompt box. The most common method. You can attach resources to speed things up or teach the agent your methodology (see Advanced Roleplay Building).
  • Templates - start from a conversation template (for example, a feedback conversation) and fill in the fields. A few are built in, and you can build and import your own.
Be as brief or as detailed as you like. Whatever you leave out, the agent asks about in follow-up questions.

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How the Agent Builds

After you describe your scenario, the agent asks clarifying questions to make sure it builds something relevant (for example, which challenge to focus on, or how to describe the character’s personality). Answer them in plain language, or just tell it to build the whole thing now to skip ahead.
The AI Agent asking a clarifying question
The first draft takes the longest (give it a minute or two). As it works, the Studio fills in section by section so you can watch it build.
The agent building the scenario with skeleton loaders in the preview

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Review Your Draft

When the draft is ready, the panel on the right shows everything the agent built, across tabs. You can keep prompting on the left to make changes, or edit fields directly.
  • Scenario Details - the Scenario Summary, the Objective (including outcomes to avoid), and the Evaluation Criteria the learner is graded on. Edit a criterion with its ”…” menu, or just ask the agent to soften the grading or add items.
  • Character Details - the character’s name, job title, and opening line, plus their backstory, situational understanding, and personality. At the bottom are the Conversation Guidelines (the character’s “director’s notes”: response length, behavior, and trigger/response rules).
  • Session Settings - language and translation, webcam, screen share, and cold call settings.
  • Basic Details - a short description and the introduction audio generated on publish.
The Scenario Details tab in the Scenario Studio
As a beginner, you don’t need to hand-edit everything. If something about the character isn’t right, just describe the change on the left and let the agent rebuild it. As you get comfortable, edit fields manually for finer control.

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Test, Then Publish

Click Try Now to drop into a short test conversation with the character before you commit. If something feels off, return to the chat and adjust (“make the character more skeptical,” “they’re giving away info too quickly”). When it feels right, click Publish.

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Share Your Scenario

Once published, decide who can use it:
  • Workspace - available to everyone in your organization
  • Restricted - private to you, plus specific people you add by name. You can let someone view it, share it with their team, monitor session activity, or edit it alongside you as a collaborator.
See Distribute Roleplays for the full sharing model.

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Assign to a Team

To require completion, assign the published scenario to a group. You can set a due date, a minimum passing score, a minimum or maximum number of attempts, and a custom message delivered by email. Assignees find it at the top of their home screen. See Assign Scenarios and Manage Assignments.

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Edit After Publishing

To change a live scenario, click the pencil icon (or the ”…” menu > Edit Scenario) to reopen it in Scenario Studio. Prompt the agent on the left or edit fields inline, then click Apply Changes. Before saving, you’ll see a before/after view of exactly what changed, so you can keep the parts you like and re-adjust the rest. See Edit a Scenario.

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Clone and Remix

From the published scenario’s ”…” menu:
  • Clone - make an exact copy you can use independently
  • Remix - copy the scenario and reopen it in Studio to build a new version (for example, a part two, or a harder variation)
See Clone a Scenario and Remix a Scenario. For advanced remix patterns, see Advanced Roleplay Building.

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Organize with Collections

Open the Scenarios tab to see your collections in the left rail. Create a collection, then drag and drop scenarios into it. Collections share like scenarios do: flip a collection’s General Access to Workspace to make it available to everyone (admins only). Individual contributors can build personal collections that just won’t be workspace-wide. See Collections.

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Getting Help

Need help? Contact us at [email protected] for guidance on building scenarios or any questions about Scenario Studio.