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If the AI character can’t hear you during a roleplay, it’s almost always a microphone permissions or device selection issue — not the platform itself. Work through the steps below to fix it.

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1. Wrong Microphone Selected

The most common issue. You may be connected to a different audio input (AirPods, external headset, etc.) instead of your intended microphone. Click the microphone icon in your browser’s address bar and use the dropdown to select the correct device — typically your built-in microphone. Animated gif showing how to select the correct microphone in the browser

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2. Microphone Permission Not Granted

If you dismissed or declined the microphone prompt when starting a session, the AI won’t have access to your audio. Refresh the page and click Begin Session again. When the permission prompt appears, select your preferred microphone from the dropdown before clicking Allow. Animated gif showing the microphone permission prompt and how to enable it

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3. Reset Microphone Permissions

If you’ve granted the wrong permissions or want to start fresh, you can reset them. Click the microphone icon in your browser’s address bar, select Reset Permissions from the dropdown, then refresh the page and select your preferred microphone when prompted. Browser address bar showing the Reset Permissions option in the microphone dropdown

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4. Microphone Muted at the System Level

Your system settings may have muted your microphone input even if browser permissions are set correctly. Check your system sound settings to confirm your microphone isn’t muted.

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5. Browser Audio Routing Issue

Occasionally the browser may not route audio input correctly. Click the microphone icon in your browser’s address bar, select Reset permissions, refresh the page, and go through the setup process again.

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Quick Checklist

If the AI still can’t hear you after working through the above:
  • Check which device is selected via the microphone icon in your browser’s address bar
  • Switch to your built-in microphone or preferred input device
  • Verify microphone permissions are granted, not blocked
  • Confirm your microphone isn’t muted at the system level
  • Reset permissions and refresh if needed

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Best Practices

  • Verify before clicking Allow — when the permission prompt appears, check your microphone selection in the dropdown before granting access
  • Use your built-in mic as default — it’s usually the most reliable option unless you specifically need an external device
  • Disconnect unused Bluetooth devices — nearby AirPods or wireless headsets can cause your system to automatically route audio away from your preferred microphone
  • Test before important sessions — run a quick practice roleplay first to confirm everything is working

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Getting Help

Need help? Contact us at [email protected] if microphone issues persist and we’ll help you troubleshoot.