1. Wrong Microphone Selected
This is the most common issue. You may have accidentally connected to a different audio input device (AirPods, external headset, etc.) instead of your intended microphone.To Fix: Click the microphone icon in your browser’s address bar, then use the dropdown menu to select the correct microphone (typically “Built-in” or your device’s default microphone).
2. Microphone Permission Not Granted
If you declined or dismissed the microphone permission prompt when starting your session, the AI won’t have access to your audio.To Fix: Refresh the page and click “Begin Session” again. When the permission prompt appears, carefully select your preferred microphone from the dropdown before clicking “Allow”.
3. Reset Microphone Permissions
If needed, you can always reset microphone permissions and restart the microphone enablement process over.To Fix: Click the microphone/configuration icon in your brower’s bar, then use the dropdown menu to select “Reset Permissions”, then refresh the page and select your preferred microphone when prompted
4. Microphone Muted in Browser or System
Your browser tab or system settings may have muted your microphone input.To Fix: Check your system sound settings to ensure your microphone isn’t muted. Also verify that your browser hasn’t blocked microphone access for the Exec site.
5. Browser Issue
Occasionally, your browser may not be routing audio input correctly.To Fix: Click the microphone icon in your browser’s address bar, select “Reset permissions,” refresh the page, and go through the setup process again, carefully selecting the correct microphone.
Quick Troubleshooting ChecklistIf the AI can’t hear you:
- Click the microphone icon in your browser’s address bar to check which device is selected.
- Switch to your built-in microphone or preferred audio input device.
- Verify microphone permissions are granted (not blocked).
- Reset permissions and refresh if needed.
- Make sure your microphone isn’t muted at the system level.
Best Practices for Microphone Setup
- Check before clicking “Allow”. When the permission prompt appears, always verify your microphone selection in the dropdown menu before granting access.
- Use your built-in microphone as default. Unless you specifically want to use an external device, your device’s built-in mic is usually the most reliable option.
- Test before important sessions. Start a quick practice roleplay to confirm your microphone is working properly.
- Disconnect unused Bluetooth devices. If you have AirPods or other wireless audio devices nearby, your system may automatically route audio to them instead of your preferred microphone.
✅ In short: If the AI can’t hear you, check the microphone icon in your browser’s address bar, select the correct input device, and make sure permissions are granted. Reset and refresh if issues persist.