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If the AI keeps asking whether you’re still present, it usually means your microphone input isn’t reaching the platform correctly. Here are the most common causes and fixes.

1. Microphone Connected to the Wrong Device

Your computer may have defaulted to a microphone that isn’t in use — for example, AirPods sitting in your pocket. Check your audio settings and confirm the active microphone is the one you’re actually speaking into.

2. Browser Blocking the Microphone

Even after granting permission, browsers can sometimes block microphone input. Re-check microphone permissions for Exec in your browser and make sure the correct device is selected in the dropdown.

3. Microphone Input Volume Set to Zero

Your mic may be connected but muted at the system level. Open your computer’s audio settings and confirm the microphone input volume is set above zero.

Quick Checklist

If the AI keeps asking if you’re still there:
  • Confirm your mic is plugged in or your headset is active
  • Check browser permissions to ensure Exec has microphone access
  • Verify input volume isn’t muted at the system level
  • Avoid switching between audio devices mid-session

Best Practices

  • Use a reliable headset — a headset with a built-in mic reduces audio glitches
  • Test before you start — do a quick mic check in your system settings before beginning a session
  • Stick to one device — avoid switching between AirPods, speakers, and your built-in mic during a session

Getting Help

Need help? Contact us at [email protected] if microphone issues persist and we’ll help you troubleshoot.