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Coaching sessions are paid for with credits. Each session you book costs a set number of credits, and your balance shows how many you have left. This page explains how credits work, how to keep an eye on your balance, and how to get more.

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What credits are

A credit is the currency for booking coaching. When you book a session, its cost is deducted from your balance. If you cancel or reschedule under the 24-hour cancellation and reschedule policy, those credits go back to you (see Cancel a Coaching Session). How you get credits depends on your account:
  • Self-pay - you buy your own credits with a card.
  • Through your organization - your workspace admin provides credits for you to use.
There’s an easy way to tell which one you are: if you see a Buy Credits button (more on that below), you can purchase your own. If you don’t, your organization manages credits for you.

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Checking your balance

Your balance is labeled Available to you and shows up in a few places:
The credits banner showing the Available to You balance near the top of the Sessions page
  • On the Coaching > Dashboard and the Sessions page, in the credits banner near the top.
  • On your homepage, in the 1:1 Coaching block.
  • In your account menu, as your Credit Balance.
Each session also shows its own credit cost on the session’s detail page, so you can always see what a booking cost you.

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How much sessions cost

Session cost isn’t a flat rate - it depends on the coach and the length of the session, and the exact cost is always shown before you confirm a booking.
  • On a coach’s match card, you’ll see a range like “Services cost between 1.5 credits and 3 credits.”
  • On a coach’s profile, the All Services section lists each session type with its own credit cost.
A coach's public profile All Services section, listing each session type with its credit cost
  • While booking, the credit cost appears right above the Book Now button once you’ve picked a session type and time.
  • On the session page, the cost is listed under the session details.
Intro sessions vs full sessions. An intro session (your first session with a coach) is usually shorter and priced lower than a full session - often around a single credit. Full sessions cost more, and longer sessions cost more than shorter ones. Because each coach sets their own pricing, always check the credit cost shown on their profile and on the booking screen rather than assuming a fixed number.

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Getting more credits

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If you’re self-pay

When you can buy your own credits, you’ll see a Buy Credits button - in the credits banner, in your account menu, and whenever your balance is too low to book. It takes you to a checkout where you:
  1. Choose a credit package.
  2. Pick a payment method (a card, or any credits you already have).
  3. Review and confirm.
Your new credits are available immediately, and you can go straight back to booking.

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If your organization provides your credits

If you’re part of a company workspace, your admin manages credits for you, so you won’t see a Buy Credits button. When you’re running low or out, reach out to your workspace admin and ask them to add more to your account.

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Running low or out of credits

If you try to book without enough credits, you’ll see a prompt letting you know you need more before you can continue.
  • Self-pay: click Buy Credits and top up, then finish booking.
  • Through your organization: ask your admin to add credits, then come back and book.

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Getting help

Questions about your balance, a charge you didn’t expect, or credits that didn’t come back after a cancellation? Email [email protected] and we’ll help sort it out.