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When you book coaching, you’re really choosing two things: the coaching type (the focus area you want help with) and the session type (how long the session runs and what stage you’re at). There’s also the three-way alignment call - a session you arrange with your manager. Here’s how each works.

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Intro session

Your intro session (sometimes called an intro call) is the first conversation with a coach. It’s shorter than a standard session and costs a standard 1 credit with every coach, and it’s there to help you and the coach figure out whether you’re a good fit and what to work on.
  • It’s a one-time, get-to-know-you session, not part of your ongoing cadence.
  • Some coaches are only bookable after an intro call, so it’s often the natural first step.
  • For how to prepare and what to ask, see What to Expect in an Intro Session.

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Standard sessions

Once you’ve met your coach and want to keep working together, you book standard sessions. These are the bulk of your coaching - the regular, ongoing conversations where the real work happens. Standard sessions come in a few lengths (for example, 25, 50, or 80 minutes). Unlike the flat-rate intro session, standard sessions range in credit price - the cost depends on the coach and the session length, and longer sessions cost more.
The Choose session type screen, showing a Coaching Type dropdown and Session Type options of 25, 50, and 80 minutes
When you schedule, you pick your Coaching Type and then a Session Type (the length). See Schedule a Coaching Session for the full booking flow and Coaching Credits for how pricing works.

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Coaching types (focus areas)

Your coaching type is what your coaching is about. When you start, you choose the focus area you want help with, and that shapes which coaches you’re matched with. The options available depend on what your organization offers - common examples are Leadership, Career, Life, and Sales coaching. You’ll see them when you run the matching survey under “What type of coaching are you looking for?”, and again as the Coaching Type dropdown when you book.
The What type of coaching are you looking for screen, showing coaching focus areas to choose from
To pick a focus area and get matched, see Find a Coach.

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Three-way alignment call

A three-way alignment call is a session between you, your coach, and your manager. It isn’t an official session type you’ll find in the booking menu - you book it through your own account like any other session and have your manager join. Whether you have one may be dictated by your program sponsor, or it may be something you choose to do on your own. These calls usually happen at one of two points in your journey:
  • At the start - to align on your goals and what success looks like, so you, your coach, and your manager all begin on the same page.
  • At the end - to celebrate wins and share more about how the coaching went.
Because it’s booked through your account, it’s up to you to coordinate the timing with your manager’s calendar before you book. If you have questions about setting one up, ask your coach or email [email protected].

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Getting help

Not sure which session type or focus area is right for you? Your coach can help you decide in your intro session, or email [email protected] and we’ll point you in the right direction.