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As a workspace admin, you can check how many coaching credits your workspace has left to hand out to your groups and members. This is the shared pool everything else draws from.
This is an admin task. The workspace credit balance lives on the Billing page, which is available to workspace admins.

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Where to find it

Go to Workspace > Billing in your admin settings and scroll to the Coaching Credits section.
The Coaching Credits section on the Billing page, showing the Available to Distribute balance and a Buy Credits button
The balance is labeled Available to Distribute - that’s the number of coaching credits your workspace has on hand, ready to assign. Use Buy Credits to top it up.

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How this balance works

The workspace balance is the top of the chain. Everything flows out of it:
  • When you add credits to a member or fund a group’s wallet, those credits come out of this balance.
  • When you remove credits from a member, or delete a group that still has credits, they flow back into this balance.
So if the Available to Distribute number is running low, you’ll want to buy more before you can keep assigning credits. You can top up yourself with Buy Credits, but it’s worth talking to your Exec rep when you need more - they can make sure you’re getting the best rate, especially on larger purchases. See Add or Remove Member Credits and A Guide to Groups for how credits move from here to members and groups.
The Billing page also shows Platform Credits, a separate pool used for AI call analysis and scoring. That’s not the same as your coaching credits - the Coaching Credits section is the one tied to coaching sessions.

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Getting help

Questions about your workspace’s coaching credit balance or buying more? Email [email protected].