This is an admin topic. For how to see and distribute your workspace’s credits, see Check Your Workspace Credit Balance and Add or Remove Member Credits.
How expiration works
- Credits expire 12 months after the date they’re purchased.
- Each purchase has its own 12-month clock. If you’ve bought credits in more than one batch, each batch expires on its own date.
- If a credit package is only partly used, the leftover credits still expire on that package’s date.
Knowing when your credits expire
The platform doesn’t surface an expiration date in your workspace, so we’ll typically reach out by email ahead of time to flag credits that are coming up on their expiration. If you’re not sure when your workspace’s credits expire, just ask your Exec rep or email [email protected] and we’ll confirm the dates for you.Renewing your credits
To keep your team’s coaching going, renew before your credits lapse:- Reach out to your Exec rep to purchase more. They can make sure you’re getting the best rate, especially on larger purchases.
- New credits are added to your workspace pool, ready for you to distribute to members and groups.