> ## Documentation Index
> Fetch the complete documentation index at: https://docs.exec.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Platform Credits

> The three features that use credits, what each one costs, and how much your plan includes

Platform credits meter three AI features that do heavy work on demand. Everything else in Exec, including all roleplay practice, is covered by your seats and never touches your balance.

## What Uses Credits

| Feature                                           | When you're charged                   | Cost                              |
| ------------------------------------------------- | ------------------------------------- | --------------------------------- |
| [Call Scoring](/calls/overview)                   | The first time each call is scored    | 40 to 140 credits, by call length |
| [AI course generation](/courses/generate-with-ai) | The first outline of a new course     | 200 credits                       |
| [Scenario Studio API](/api-reference/overview)    | Each scenario created through the API | 150 credits                       |

<Info>
  These are **platform credits**. They are unrelated to **coaching credits**, which are used to book sessions with human coaches - see [Coaching Credits](/coaching/credits) for those.
</Info>

***

## Call Scoring

Most workspaces spend the bulk of their credits here. A call is charged **once**, the first time it is scored, at a price set by the length of the recording.

| Call length      | Cost        |
| ---------------- | ----------- |
| Up to 15 minutes | 40 credits  |
| 15 to 60 minutes | 100 credits |
| Over 60 minutes  | 140 credits |

If Exec cannot determine a call's duration, it charges the middle tier.

**Everything after the first score is free.** Reading the transcript, summary, captured attributes, and scorecard costs nothing, no matter how many people open the call or how often.

**Your first rescore on each call is free.** If a call lands in the wrong category, or you change a scorecard and want it regraded, the first rescore costs nothing. Every call in your workspace gets one. Rescoring that same call again later costs its normal tier price.

**Importing a call is not the same as scoring it.** Only calls that actually get scored consume credits. Category rules, team-member matching, and exclusion settings decide what enters the scoring queue, so calls that import and are skipped or filtered out are free. See [Set Up Call Scoring](/calls/set-up-call-scoring) to tune this.

**Running out pauses scoring, it does not lose calls.** With no credits left and on-demand credits off, incoming calls are marked **Skipped** with the reason `No credits`. They stay in your history and can be processed later once you have credits again.

<Tip>
  Connecting a call recorder for the first time grants your workspace a one-time bonus of **10,000 platform credits**, enough to score roughly 100 hour-long calls, so you can evaluate call scoring before committing spend.
</Tip>

***

## AI Course Generation

Drafting a course with the [AI course studio](/courses/generate-with-ai) costs **200 credits**, charged once per course, at the moment the studio produces its first outline. The cost appears on a confirmation dialog before the studio starts, so you always see it before committing.

Once that first outline exists, the course is paid for. All of this is free:

* Re-running the outline on the same course
* Editing, rewriting, or restructuring what the studio produced
* Adding your own sections, pages, quizzes, and roleplays
* Publishing the course and shipping later versions

If your workspace is out of credits, the studio shows an upsell instead of drafting.

***

## Scenario Studio API

Creating a scenario through the [Scenario Studio API](/api-reference/overview) costs **150 credits** per scenario, charged when the job is accepted.

This applies to the API only. Building the same scenario yourself in Scenario Studio is free and included with your seats.

If your workspace doesn't have enough credits, the endpoint returns `402` with the code `insufficient_credits` and no job is created.

***

## What Your Seats Already Cover

None of this draws on your balance, at any volume:

* **Roleplay sessions**, including [multi-persona](/roleplays/multi-persona), [group sessions](/roleplays/group-sessions), and sessions with video avatars. Full seats include unlimited roleplay sessions, and avatars or extra characters don't change that.
* **Building and editing scenarios** in Scenario Studio, plus [remixing](/roleplays/remix-scenario) and [cloning](/roleplays/clone-scenario) them
* **Building a course by hand**, and every edit to a course after it has been generated
* **Knowledge Hub** pages, sources, and AI chat
* **Programs**, assignments, certifications, and analytics

***

## Your Monthly Allowance

Credits are granted per seat, per month, and reset at the start of each billing period. Unused credits do not roll over.

| Plan             | Credits per seat, per month                                     |
| ---------------- | --------------------------------------------------------------- |
| **Free**         | None recurring, plus a one-time 500 at signup valid for 90 days |
| **Starter**      | 500                                                             |
| **Professional** | 750                                                             |
| **Enterprise**   | 1,000, or whatever your contract specifies                      |

**Credits pool across the whole workspace.** They are not tied to the person whose seat earned them, so a 20-seat Professional workspace has 15,000 credits a month to spend wherever it needs them. For scale, 750 credits covers about seven hour-long calls scored, or three AI-generated courses.

***

## Checking Your Balance

Open **Workspace Settings > Billing**. The platform credits card shows:

* **Credits used and remaining** for the current period, and the date usage resets
* **Where your credits came from** - base plan, per-seat allocation, purchased credits, and any bonus or promotional grants, each listed separately
* **On-demand usage**, if any, for the current period

Admins can open **Platform Credit History** for a line-by-line log of every charge, showing what was scored or generated, when, and how many credits it took. Call Scoring also shows a credit counter on the calls dashboard, so your team can see the balance without leaving the feature.

***

## Buying More Credits

**Add credits to your subscription.** On the Billing page, use **Add platform credits** to raise your recurring monthly allocation. Credits are purchased in blocks of 5,000 per month, priced before you confirm, and the change takes effect on your next billing period.

**Turn on on-demand credits.** Work continues past your monthly allowance instead of stopping, and the extra usage is billed at the end of the period at a higher per-credit rate. This is the right setting if you would rather never have a call skipped for lack of credits. It is off by default.

On Enterprise plans, allocation changes and on-demand settings are handled by your Exec rep rather than in the app.

***

## Getting Help

**Need help?** Contact us at [hello@exec.com](mailto:hello@exec.com) with any questions about credits, allowances, or billing.