> ## Documentation Index
> Fetch the complete documentation index at: https://docs.exec.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Nudges and Re-enrollment
> Remind overdue learners with nudge emails, extend deadlines, and re-enroll anyone who did not complete a course
Enrolling people is the easy part. Keeping them moving is where the course dashboard earns its keep: nudge learners who are falling behind, extend deadlines when someone needs more time, and re-enroll anyone who did not complete.
## Nudge Learners Who Are Behind
A nudge is a reminder email you send to learners who are overdue or behind. The **At Risk** table on the course dashboard surfaces exactly who needs one:
* **Not Started**: enrolled 7+ days ago and has not begun
* **In Progress**: no activity in 7 days
* **Past Due**: past their due date
You can nudge one learner at a time with the per-row **Nudge** button, or select several and use **Nudge selected** to remind them all at once.
Nudges are rate-limited to once per 24 hours per learner, so you cannot accidentally spam someone by clicking twice.
## Extend a Deadline
Sometimes the right move is more time, not another email. Open the learner's enrollment detail from the Participants tab to see their progress and edit their deadlines. Pushing out a close date before it passes keeps the learner active instead of letting them slip into Did Not Complete.
## Re-enroll Learners Who Did Not Complete
A **Did Not Complete** enrollment means the learner either failed a required block (Did Not Pass) or ran out of time when the close date passed (Did Not Finish). Re-enrolling gives them a clean slate: the prior attempt is soft-deleted and a fresh enrollment starts from the beginning.
**As an admin**, select learners in the Failed table on the course dashboard and choose **Re-enroll selected**. This works for anyone who Did Not Complete, whatever the reason.
**Learners can re-enroll themselves** only when they self-enrolled in the first place and Did Not Complete. Assigned learners cannot restart on their own.
Re-enroll applies only to enrollments that Did Not Complete. To put a learner who is partway through, or who already completed, onto a newer version of the course, **Unenroll** them from the Participants tab and enroll them again. The fresh enrollment pins to the current published version. See [Publish and Versioning](/courses/publish-and-versioning).
A re-enrollment always pins to the course's current published version, so learners getting a second attempt take your latest content rather than the version they originally failed.
## Learner Requests
When a learner hits a failure state, the course player gives them self-service options:
* **Re-enroll in Course**, when they qualify to restart on their own
* **Request Re-enrollment**, which asks an admin to re-enroll them
* **Request More Time**, which asks an admin to extend their deadline
Handle these from the dashboard: re-enroll from the Failed table, or extend the deadline from the enrollment detail.
## Next Steps
The full course dashboard, including the At Risk and Failed tables.
How enrollment, due dates, and close dates work in the first place.